Refund policy

Return Policy

We've been merchants at heart since 1995, and we genuinely care about every order that leaves our shop. If something isn't right, we want to make it right — simply and without hassle. Don't hesitate to reach out to us at spiceadvice@worldspice.com and we'll take care of you.

Spices & Tea: Spices and tea may be returned for a full refund within 90 days of purchase with a valid receipt or order number, provided the product is unused and unopened. Opened products (spices & tea) are eligible for store credit.

Books: Books may be returned within 14 days of purchase with a valid receipt or order number, provided the product is in new condition.

Pepper & Salt Mills: Pepper and Salt Mills may be returned within 30 days of purchase with a valid receipt or order number, provided the product is in new condition.

All Other Merchandise: All other merchandise may be returned within 90 days of purchase with a valid receipt or order number, provided the product is in new condition.

No Receipt: If you do not have a receipt or order number, store credit will be issued at the current price for items in new condition.

Gift Returns: Items received as a gift without a receipt will be issued store credit at the current price.

Sale & Clearance Items: All sale and clearance items are final sale and are not eligible for return or exchange.

Refunds: Refunds will be applied to the original payment method within 3–5 business days once processed.

Exchanges: If you received the correct product but need something different, exchanges are available for unused and unopened items. Please email spiceadvice@worldspice.com to request an exchange. A flat-rate shipping fee will apply to the replacement order, and we will provide a return shipping label for the original item.

Wrong Item Received: If you received the wrong item, please email spiceadvice@worldspice.com and we will work quickly to make it right.

Damaged or Broken Items: If your order arrived damaged or broken, we will be happy to send a replacement. Please email spiceadvice@worldspice.com with a description of what happened and a photo of the damage.

How to Initiate a Return: In store: Returns are free at our retail store in Seattle. By mail: We can provide a return shipping label for $8.00, which will be deducted from your refund amount. To initiate a return, please email spiceadvice@worldspice.com.

International Returns (Canada): All standard return policies apply to Canadian orders. Return shipping will be charged at the standard Canadian flat-rate shipping cost.